Repairs

Rantec's Service Process

Step 1: Solicitation

Customer request RMA via email at: [email protected]
RMA reviewed and accepted by Rantec
Receive PO
Accept PO

Step 2: Test & Evaluation

30 to 120-day lead time (product dependent).
Mechanical & electrical evaluation
ESS/Functional testing
Evaluation Report
Repair Quote
CofC if applicable (NFF)
Scrap disposal

Step 3: Repair

Repair Tiers:
- Minor
- Intermediate
- Overhaul
Included
- CofC
- 90-day warranty
- Repair Report
- Test Data

Benefits

Submit RMA Request

First Name

Last Name

Company Name

Company Address

Phone

RMA Details

Rantec Part Number

Quantity

Rantec Serial Number

Failure Date

Failure Description

Failure Location

Reason for Return

Reason for return

General requirements for RMA request:

All non-warranty RMA requests must be accompanied with a funded evaluation purchase order to prevent delays in processing.
Rantec reserves the right to reject materials received without an approved RMA.